FAQ
Frequently Asked Questions (FAQ) – Ooddss.com
General
1. What is Ooddss?
Ooddss is a specialized online platform that allows sellers to list their products and buyers to browse and purchase everything they need easily and securely.
2. How do I register on the website?
You can register by clicking the “Sign Up” button on the homepage and following the instructions, whether you are a buyer or a seller.
3. Can I contact customer support?
Yes, you can reach our support team via the “Contact Us” page or through the official site email.
For Buyers
4. How can I search for a specific product?
You can use the search bar at the top of the page or browse the main categories to find products of interest.
5. What payment methods are available?
We offer various options such as Cash on Delivery, Knet, bank cards, and bank transfer.
6. When will my order arrive?
Delivery time depends on the product type and the seller. You will be provided with an estimated delivery date during the purchase process.
7. Can I return or exchange a product?
Yes, you can request a return or exchange within 14 days of receiving your order if the product is defective or not as described, according to our return policy.
8. Are my purchases protected on the site?
Yes, we are committed to securing your purchases, protecting your data, and facilitating communication with the seller if needed.
For Sellers
9. How can I sell my products on Ooddss?
You must register as a seller and provide the required legal documents. Once your application is reviewed and approved, you can start listing your products.
10. What commission does the platform charge?
Commissions vary depending on the product category. For more details, please review the commission table in the seller dashboard.
11. Can I track orders and sales through the website?
Yes, there is a dedicated seller dashboard to manage your orders, products, and inventory.
12. What happens if I delay order delivery or face an issue with a customer?
You must adhere to delivery deadlines and service quality. Repeated delays or complaints may result in penalties or account suspension.
13. Can I request marketing services for my products through the platform?
Yes, you can request promotional and marketing packages from Ooddss management after agreeing on the details and costs.
Other
14. Is there a dedicated Ooddss app?
Currently, you can browse Ooddss via your phone or computer. Any official app will be announced soon.
15. What should I do if I forget my password?
Click on “Forgot Password” on the login page and follow the instructions to recover your account.
16. How can I report a product or seller for violations?
Please use the “Report” feature on the product page or contact customer support directly.
17. Is my personal data safe?
Yes, we are committed to the highest standards of data protection and privacy, in accordance with Kuwaiti regulations.